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Política de Retorno & Reembolso

Cancelamento do pedido

Todos os pedidos podem ser cancelados até serem enviados. Se o seu pedido tiver sido pago e você precisar alterá-lo ou cancelá-lo, entre em contato conosco dentro de 12 horas. Uma vez iniciado o processo de embalagem e envio, ele não poderá mais ser cancelado.

Reembolsos

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on otakujoy.com receives the following guarantees:

Full refunds are not available under the following circumstances:

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or contact us at support@otakujoy.com and we will refund the purchase price.

Easy Returns

All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

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